Frequently Asked Questions
Everything you need to know about bringing Craft Club quality into your home.
What is the typical shipping time for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for specialized freight delivery to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, Craft Club ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery windows vary by location and are calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Yes, we prioritize sustainability by partnering with artisans who use FSC-certified wood, organic textiles, and recycled packaging materials whenever possible.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Craft Club account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.